For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. {{ year }} Choose Ltd. All rights reserved. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Find out how we combat fake reviews. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Here are 8 tips for writing great reviews. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! 2023 Trustpilot A/S. We also ensure all reviews are published without moderation. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. b) websites are sorted for blocking by our supplier. Do you agree with YouFibre's 4-star rating? We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Anyone can write a Trustpilot review. For a better experience, please enable JavaScript in your browser before proceeding. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Not had the advertised speed (1000Mbps) since installation. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. We order our comparison tables by price or feature and 10.1 Loss beyond our reasonable control. Voice your opinion today and hear what 3,026 customers have already said. Amazing service, Hi Jack!Thank you so much for your fabulous review. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Thank you again for your kind review. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Home > Broadband > Guide > YouFibre broadband review. Find out how we combat fake reviews. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. Installation within 48 hours. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Great customer service is about people helping people. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Available in London only. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. 1 Home Entertainment Tech Resource. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. He was polite and courteous. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Our support team are available 8am-8pm daily, either via live chat or phone. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Choose Ltd is a limited company registered in England and Wales. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. He explained everything and connected my grandkids PlayStation. over the internet. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. YouFibre has 5 stars! 19.2 You need our consent to transfer your rights to someone else. Their offerings are simple and generously priced. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. 17.2 Emergency Services. Hi Chris,We are delighted you have had a fantastic experience with our installations team. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Have a great day! First class customer care! Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! | Read 61-80 Reviews out of 2,696. We also record all 999 and 112 emergency calls. Our Policy applies to all calls you make using our telephone service. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. She called back to check up and make sure it was still okay. Amazing service, Hi Jack!Thank you so much for your fabulous review. I've enquired but they don't have pricing for it yet. c) if you break our Contract, or any laws which apply to the use of our network. Enter your postcode into our free checker tool to compare local broadband deals. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. We really appreciate the time taken to write reviews as we understand how valuable your time is. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. Back on line by 9am. 18 Matters beyond our reasonable control. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Categories Blog Log in For businesses. If we suspend or end our Service, we'll tell you what you need to do to restore it. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. 19.6 Terms which remain in effect after termination. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. If you need us again in the future please don't hesitate to give us a shout. So I rang them and they had me reconnect within minutes. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. 19.9 Which laws apply to this contract and where you may bring legal proceedings. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. This website uses the TMDb API but is not endorsed or certified by TMDb. Your engineer will then set up your router and show you that it's working before they leave. YouFibre. Registered office: 78 York Street, London, W1H 1DP. Absolutely fantastic service. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. 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