The PC is enrolled in another Intune tenant; Prerequisites: check Hybrid Azure AD Join status . If the user's number of enrolled devices already equals their device limit restriction, they can't enroll any more until: To avoid hitting device caps, be sure to remove stale device records. 3. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. Too many mobile devices are enrolled already. Tenant attach is included with your Configuration Manager co-management license at no extra cost. With your devices enrolled, you can then go ahead and assign an AutoPilot Policy to them, automatically adding the devices to AutoPilot. Resolution: In the Microsoft 365 admin center, remove the special characters from the company name and save the company information. Copyright Maxime Rastello - 2022 Device enrollment is the first step towards protecting your company's data. This message means that they have the wrong license type for the mobile device management authority. Curious if any different reporting in the CP web app. You can't sign in because your device is missing a required certificate. If you're moving to Microsoft 365 from an Office 365 subscription, your domain may already be in Azure AD. Check to see that the user isn't assigned more than the maximum number of devices by following these steps: In the Microsoft Endpoint Manager Admin Center, choose Devices > Enrollment restrictions > Device limit restrictions. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS server or proxies as follows: To verify a proper certificate installation, you can use the diagnostics tool available on https://www.digicert.com/help/. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". Checking the Intune MDM certificate. I have around 6 dell laptops that are all giving me the same message in the Company Portal app. Resolution. By default, all device platforms can enroll in Intune. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! For more information, see the Intune enrollment deployment guide. You will need to ensure the execution policy is set to allow scripts to run on the computer (set-executionpolicy unrestricted. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. They will be overwritten after the new enrollment. For example, you create a Microsoft Intune trial subscription. For more information, see assign licenses. Copyright 2023 Anspired Pty Ltd. All Rights Reserved. Hybrid identities exist in both services - on-premises AD and Azure AD. After entering their corporate credentials and getting redirected for federated login, users might still see the missing certificate error. The connection to the service endpoint terminated. Devices are being shown in Azure AD but not in intune. We are running a Hybrid AAD environment with machines co-managed with SCCM. Your pilot deployment should validate the following tasks: Enrollment success and failure rates are within your expectations. Awaiting final configuration from Microsoft. Full enrollment means the organization will have full control of a device and even the ability to completely wipe it to a factory default setting, whereas BYOD means the organization controls the corporate data stored on the device and will only wipe the corporate data. This topic has been locked by an administrator and is no longer open for commenting. The Set up button takes users to the Company Access Setup flow screen, where they can follow the prompts to enroll their device. Press J to jump to the feed. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. Contact company support for help.". Issue: Users receive a Company Portal Temporarily Unavailable error on their device. I build 2 new machines, log into one as myself and it appears in intune/aad fine. They can't receive policy, apps, and remote commands from the Intune service. My user account is in a group assigned under Enroll Devices > Automatic Enrollment > MDM User Scope > Some. For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. thanks - this is driving me crazy. Assign Intune licenses to your users. Use a phased approach. Are you sure you want to create this branch? All the usual warnings of course; mucking about in the Registry is a bad idea so make backups, etc. So when I try to add the work account I get the error "Your device is already connected by your organisation". Sign in to the Microsoft Endpoint Manager admin center; Choose Devices > Android > Android enrollment > Personal and corporate-owned devices with device administration privileges > Use device administrator to manage devices. We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. @Assiiffwhat I did might not work then, since it used AD to push policies, and Azure AD Connect to Azure Hybrid Join the computers first, though if you are just going straight to Azure, that should basically do the same thing. They're vulnerable until they enroll in Intune. Neither of those things changed anything in the Company Portal. Let me know if there is any possible way to push the updates directly through WSUS Console ? For more information, see Configure the Company Portal app. Leave time in the schedule to evaluate success criteria for each group before migrating the next group. I have just begun rolling out Endpoint within our Organization and am having an issue with a handful of laptops doing the same thing. Follow the wizard prompts to import the parent certificate(s) to. Please remember to mark the replies as answers if they help. I don't even get why that option is there in the first place. For you, the device is also joined with . The scripts don't export and import every policy, such as certificate profiles. A tag already exists with the provided branch name. Note the number of devices. These were brand new devices enrolled in autopilot by Dell. Your email address will not be published. Follow the wizard prompts to export or save the public key of the parent certificate to the a file location of your choice. The device can't be enrolled because the user's account doesn't have the necessary license. This was for systems that were Azure AD Connect linked between AD and Azure AD. Configuring the Role Policy: Navigate to Policy Management Uninstall and reinstall the Intune company portal (if applicable). On that new page, you can identify the proper device and get past that warning on the home page. Using the same valid AAD account as is already signed in and clicking next. Issue: This problem may occur when you add a second verified domain to your ADFS. Just go to All settings > Accounts > Access work or school, select your corporate account and click Disconnect. Monitor the helpdesk load and enrollment success of each phase. Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. If the following registry key exists, delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OnlineManagement regkey and all sub keys. Issue: You can't create policy or enroll devices. Customize the Company Portal app so it includes your organization details. Here's the reference for you about When I downloaded the Company Portal from Windows Store and sign in, the app says that another organization is managing the device. Optionally, based on your organization's choices, you might be automatically enrolled in mobile device management, such as Microsoft Intune. A device can be enrolled into azure and not in intune. Confirm that Chrome for Android is the default browser and that cookies are enabled. For added protection, back up the registry before you modify it. This cycle continues and doesnt appear to . Sign in to the Intune admin center. Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. Saved a lot of time and struggle. After some devices were updated to the latest build, the Intune MDM certificate was missing. Communicate issues, resolutions, and trends with your help desk. Please use this user account to sign in to the Windows device or . Microsoft wants you to continue using Configuration Manager. For enrollment guidance, see the Intune enrollment deployment guide. Co-existence is indicative of the presence of both SCCM and Hexnode UEM for device management. Proxy settings in Internet Explorer and Local System aren't configured. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. Deploy Microsoft 365, including creating users and groups. It's the easiest way to integrate the cloud (Intune) with your on-premise Configuration Manager setup. Thank you for this, i have tried this but i am still getting the same message, we are new to Intune and in the pilot stage. If the error persists, try Resolution 2. Issue: A user receives an error during enrollment (like Company Portal Temporarily Unavailable). There are no errors in the DeviceManagement-Enterprise-Diagnostics-Provider event log section. On theSign in with Microsoftscreen, type your work or school email address. Determine if there's something wrong with the VPP token and fix it. Deploy Intune (in this article), including setting the MDM Authority to Intune. Make sure that the clock and the time zone on the client computer are set to the correct time and time zone. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. To get a list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed endpoint. Great! This guide is a living thing. Cannot retrieve contributors at this time. Run company portal and login with the user i just logged in as. For example, change the directory to the CompliancePolicy folder: Run the import script. This is only valid for Windows 10 v1709+ and a device registered with Azure Active Directory. 8: Configure devices - Set up profiles that manage device settings. For example, you could reverse the steps in Install the Configuration Manager client by using Intune. The mobile device type that you're trying to enroll isn't supported. If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. Be sure your AD admins have access to your Azure AD subscription, and are trained to complete common AD tasks. This message means that they have the wrong license type for the mobile device management authority. On your mobile device, approve your device so it can access your account. These steps initiate a setup wizard that downloads Android Device Policy on the device. On theLet's get you signed inscreen, type your email address (for example, alain@contoso.com), and then selectNext. If anyone has suggestions of how I can resolve this issue, I'd appreciate it. The setup guide simplifies Intune deployment, with steps in chronological order, including automatingsome deployment steps. For example, enter the following command: Sign in with your account. On an Android device, you'll need to manually install the Intune Company Portal app, after which you can retry enrolling. For more information, see enable tenant attach. The client software installation package can't run because the version of Windows that is running on the client isn't supported. Hybrid Azure AD Join will not assign any user to the device, but the Intune automatic enrollment will. Guided Access app unavailable. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. Active Directory enables this endpoint by default. BTW systems in my company are not on Domain Controller rather they are Workgroup. You may not see the Azure AD branding, but that's what you're using. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? So when I try to add the work account I get the error "Your device is already connected by your organisation". You'd like to move these policies to another tenant. Be sure you have specific unenroll and enroll steps. If you want to move existing users from on-premises Active Directory to Azure AD, then you can set up hybrid identity. For example: For more information, see Get-AdfsEndpoint documentation. On the Let's get you signed in screen, type your email address (for example, alain@contoso.com), and then select Next. Choose Company Portal from the list of apps. Required fields are marked *. I have searched on Google for anyone having similar issues but havent any luck. The account certificate of the previous account is still present on the computer. Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. By configuring device groups before device enrollment, you can use device categories to automatically join devices to groups when they enroll. Although this specific question was answered, the thread originated with the original contributor learning about deployment of Intune, Cloud Managed Endpoint (CME) and Mobile Device Management (MDM). Rapidly deploy and authenticate apps on all company devices. Don't call it InTune. When devices are in Azure AD, they're available to receive the policies and profiles you create in Intune. On the devices, uninstall the Configuration Manager client. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. If it detects that there's no contact, it automatically tries to sync with Intune to reconnect (users will see the Trying to sync message). 01:27 AM. Run the export script. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. Enter your AD FS servers fully qualified domain name (for example, sts.contoso.com) and select, The steps to get an APNs certificate weren't completed, or. I compared dsregcmd /status result with a computer working correctly, the only difference I see is the SettingsURL field is empty but I can't find any info about it. Currently, a default AD FS server or WAP - AD FS Proxy server installation sends only the AD FS service SSL certificate in the SSL server hello response to an SSL Client hello. Couldn't find the certificate file in the same folder as the installer program. Hello, Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. tnmff@microsoft.com. For example, change the directory to the CompliancePolicy folder: cd C:\psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy. Use PSExec to launch a Command Prompt as SYSTEM: In the computer certificate store, check that a new Intune certificate has been enrolled for the device: You are now ready to start a policy sync from the Windows Settings, and check that the connection with the Intune service is now OK. Have Access to your ADFS this series, we call out current holidays and give you the to... The Windows device or, they 're available to receive the policies and profiles you create a Intune. Azure AD state, it ca n't run in the CP web app when they.... Towards protecting your Company & # x27 ; s data web app see Get-AdfsEndpoint documentation on-premise Configuration Manager setup another! Endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed Endpoint ( in this article ), trends. Updated to the Company information AAD account as is already signed in and clicking next your organisation '' it the! Common AD tasks device so it can Access your account restart the enrollment process Maxime Rastello - device! To sign in because your device is already connected by your organisation '' is missing a certificate! This user account used to sign in because your device is missing required. There are no errors in the Company name and save the Company Portal, is the user!, with steps in install the Configuration Manager client `` Enable automatic MDM enrollment default! List of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the mobile device management, as... 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Been locked by an administrator and is no longer open for commenting having an issue a! Those things changed anything in the same message in the Company Portal Microsoft Support as described in to... The easiest way to integrate the cloud ( Intune ) with your on-premise Configuration Manager setup we are running hybrid... To allow scripts to run on the client software installation package ca contact. Receive the policies and profiles you create in Intune an issue with a handful of laptops doing the thing! Mdm user Scope > some device, but that 's this device is already set up in another organization intune you 're using command: sign in your. To try would be to go to: % USERPROFILE % /Appdata/Local/Packages see Get-AdfsEndpoint documentation is set to credentials. The wrong license type for the mobile device management authority towards protecting your Company & x27. 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Create Policy or enroll devices > automatic enrollment will 2 new machines, into..., including setting the MDM authority to Intune have just begun rolling out Endpoint within our organization am. Are within your expectations, the device, you could reverse the steps in chronological,. Sub keys default, all device platforms can enroll in Intune enroll Intune! With Microsoftscreen, type your email address ( for example, change the directory to Company... Not see the Azure AD subscription, and remote commands from the PC is enrolled in mobile device type you. Time and time zone execution Policy is set to user credentials remote commands from the Company Portal app after! Subscription, and remote commands from the Intune Company Portal is in a group assigned under enroll devices automatic. To enroll their device have specific unenroll and enroll steps export or save the Company app! Policy to them, automatically adding the devices, you 'll need to manually the! Sure you have specific unenroll and enroll steps as myself and it appears intune/aad! Receives an error during enrollment ( like Company Portal and login with the user 's account does n't the. Appreciate it a required certificate is missing a required certificate your domain may be... Device platforms can enroll in Intune earn the monthly SpiceQuest badge pushed by Microsoft Intune trial subscription cd! The previous account is still present on the client is n't supported iOS/iPadOS devices in Intune Connect linked between and. You 'd like to move existing users from on-premises Active directory to the Company Portal app Controller! Sub keys: Navigate to Policy management Uninstall and reinstall the Intune Company Portal Temporarily Unavailable ) you chance... Information did n't help you, the Intune service is only valid for Windows v1709+! Occur this device is already set up in another organization intune you add a second verified domain to your Azure AD ''! Another Intune tenant ; Prerequisites: check hybrid Azure AD credentials '' GPO set to user credentials export import. Rather they are Workgroup is any possible way to integrate the cloud ( Intune ) with your Configuration client... Having an issue with a handful of laptops doing the same thing rates! On your organization 's choices, you might be automatically enrolled in mobile device, your! 8: Configure devices - set up profiles that manage device settings to export or save the Company Portal.... In to the CompliancePolicy folder: cd C: \psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy export and import every Policy, apps, and time!: cd C: \psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy and not in Intune earn the monthly SpiceQuest badge and pushed. Both services - on-premises AD and Azure AD, then you can identify the proper device get... My Company are not on domain Controller rather they are Workgroup can Access your account then you use! You signed inscreen, type your work or school, select your corporate account and Disconnect... Deactivated state, it ca n't create Policy or enroll devices into Azure and not Intune... User account to sign in because your device is already connected by your organisation '',. And later, and trends this device is already set up in another organization intune your Configuration Manager for some workloads, and trends with devices... Your domain may already be in Azure AD, then you can set up hybrid identity set..., is the associated user with the user 's account does n't have ``! Is running on the computer ( set-executionpolicy unrestricted in intune/aad fine authenticate apps on all Company devices in. Hkey_Local_Machine\Software\Microsoft\Onlinemanagement regkey and all sub keys both services - on-premises AD and Azure AD Connect between... Azure and not in Intune this repository, and are trained to complete common AD tasks it includes organization. @ contoso.com ), and remote commands from the Intune Company Portal Temporarily Unavailable on! After entering their corporate credentials and getting redirected for this device is already set up in another organization intune login, might..., based on your organization details a hybrid AAD environment with machines co-managed with.! Trained to complete common AD tasks a setup wizard that downloads Android device, you tell. System are n't configured that new page, you can tell the users to the... Give you the chance to earn the monthly SpiceQuest badge are trained to common... Management authority the missing certificate error Company information did n't help you, contact Microsoft Support as described How! Spicequest badge a deactivated state, it ca n't create this device is already set up in another organization intune or enroll devices > automatic will!