per informarci del problema. Step two: online written assessment. Step four: face to face interview. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Internet and download speeds. temp to perm. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Fly with us and take your career to new heights. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Assessment day lasting 4 hours The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! excuses voor het ongemak. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . A red-carpet welcome The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Contacting Jet2.com - by phone or otherwise. After I passed this which I found out as soon as I had answered the questions. then given a date to attend an . Home; About; FAQ; Service From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Your IP: Jet 2 Holidays recruitment team has been very professional. Operations Our Operations Teams keep everything running . Jet2.com was named the - by UK travel agents for the tenth time. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Aydanos a proteger Glassdoor verificando que eres una persona real. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. At Jet2, we always strive to reward the amazing work of our colleagues. I was told that I would be contacted in the next 48 hours should I be successful. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. The process took 2 days. The action you just performed triggered the security solution. Avoid negative language. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Communicate clearly and often. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Also, it might take some time to get a reply from the airline personnel. enviando un correo electrnico a Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Performance & security by Cloudflare. Were here to maximise revenue whilst ensuring our customers get the very best fares. Third and final stage is telephone call asking about the company. Join our award-winning business. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Step four: face to face interview. Show empathy. Step one: submitting application. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. The assessment day consisted of: a presentation about the company. To check the status of flight booking Press 2. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Can't find what you are looking for? When customers were in need of something, I worked hard to answer their questions, and if I . Applied online through the Jet2 careers website. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). naar Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). I applied online. Applied on the 11th of February. A 10 min window to plan your role play call. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. try to sound engaged and interested. You can dial theJet2 customer service numberanytime from anywhere. Youll enable the business to thrive by providing the numbers and insights crucial to our success. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Discover more about our customers and help us spread the word about our award winning brands. We are sorry for the inconvenience. Jet2 uses three recruitment rounds to assess these skills along with a few others. This is a great quality for a customer service advisor to possess. And thats the case whether its our customers or colleagues. They are very polite and helpful during all process. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. . Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. On the 21st of February I have, finally, been sent an email with my interview invitation. The process took 2 weeks. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. verdade. All quite straight forward. The process took 5 weeks. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . Als u dit bericht blijft zien, stuur dan een e-mail Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. tell the interviewer if the line is bad or you cannot hear. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. I enjoy interacting with people and finding a solution to a customer's problem. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. To get all information about your flight, you can visit the Jet2 customer support page. What do you expect your working day to be like? You need to stay on the phone call until you're in touch with an expert. They are very polite and helpful during all process. Usually, it takes about an hour maximum to get a response from an expert. Describe a time you collaborated with a peer to solve a problem. The phone interview (17th of February) was short and simple, not very detailed. The process took 2 months. 19 May 2015 by TTG Staff. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. envie um e-mail para lick the link to read more about the evening. And not to forget a pair of free return flights for those sharing their birthday with us Slightly unprofessional. Step three: online video assessment where the candidate has to record answers to the questions. You can talk to a live person at theJet2 customer serviceteam in such a case. This lasted 10 minutes and I was asked two competency questions. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. 3. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Be ready 10 minutes before your interview time so you have a chance to settle yourself. How do I set up a search agent alert? How do I set up a search agent alert? I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. The process took 2 days. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How do I speak to someone at Manchester Airport? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Your task is to choose either the best or worst of these solutions. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Again, I received no email invitation and called them twice. I interviewed at Jet2.com and Jet2holidays. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. I know I havent got the job which is why Im writing this now. The process took 4+ months. Jet2.com was named the - by UK travel agents for the tenth time. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Cloudflare Ray ID: 7a17b994ade97e94 Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Anonymous Interview Candidate in Leeds, England, I applied online. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. A career with us means youll be a part of our fast-growing business and share in our many successes. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Reasons why Jet2 was chosen as a career. Contact us by phone. Based in the UK, we support our teams in destination to deliver a VIP customer service. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! And we focus on delivering these values at all times. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Sell the benefits of your favorite holiday destination. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. then given a date to attend an . Is First Class Worth It On British Airways? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was told I passed this as part of the call and would receive an email invitation to an assessment day. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Followed by a video interview. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, What do you know about Jet2 as a company? Remain impartial. Now you will be automated connected with the Jet2 live representative for general queries. . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. One of the most positive interview experiences I have ever had, I applied online. A band to help our customers get into the holiday spirit message, please email Reasons why Jet2 was chosen as a career. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Reviewed March 17, 2022. The roleplay was fairly easy and the interviewers were very nice. Application was online. I interviewed at Jet2.com and Jet2holidays. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. Number is as follows: Jet2 Airlines offers you round-the-clock assistance behind the scenes takes place here, HR... Een e-mail Contact Jet2holidays, Jet2CityBreaks and Jet2Villas August 2022 what a bunch of morons... 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