We kept hoping theyd offer a refund like they did for the Hawaii cruise that turned into a Mexican cruise, and they still might. Refund. They already have us figured for idiots. Have more questions? Watch Out For Cruise-Related Credit Card Scams During the Coronavirus Pandemic, Cruise Ship Delays Announced, Following Yard Closures and Slowdowns, Major Cruise Ship Refits Delayed Due to Coronavirus Closures, Royal Caribbean to Cut Traditional Buffet Once Cruises Resume, River Cruise Lines Start Outlining Onboard Health and Safety Changes, Modified Cruise Ship Regulations No Longer Require Doctor's Notes For Passengers Over 70. It's also possible cruises won't be among the best deals around. Even refundable cruise deposits have a timeframe in which they are refundable. We are very pleased. Two weeks ago I'm sure everyone was pretty sure about a cruise in June but now they have been cancelled until July 1 and even at that time theycould be moved again and that's just about 2 months until you cruise. 10 to 15 minutes. You each determine what your own personal price to value ratio is and probably act accordingly. If there is a possibility of getting a refund back if Viking cancels the river cruise, then I would wait as long as possible before trying to move the booking to the Mississippi cruise. Viking owes you nothing. Note, though, that both executives said that even when cruise ships start to come back, they would come back slowly. If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. 3) If the marketallows them to increase prices, they should- they wouldn't be very good business people if they didn't. Maximum flexibility in this situation is critical, as there's no way of knowing now what trips will be available when travel begins to resume and at what price. You will be able to leave a comment after signing in, By Sometimes it's worth a large investment to reap the benefits of a great credit card. We would also lose our non-refundable air cost if we cancel. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Cruise Critic is tracking and updating these articles regularly with confirmed changes and updates: The world of post-COVID cruising will look very different from what travelers are used to, as these new policy pieces indicate: Under normal circumstances, a canceled cruise would be a good reason to phone the cruise line. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Like they were when you first booked this cruise, so long ago and no one knew about the virus. Separately, the remaining 28 guests will also be quarantined. What is the main difference between the two, and which one should you opt for? We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. You will be able to leave a comment after signing in, By So far Viking, in every dealing that I have had with them, has either met or exceed my expectations for receiving value from my money. Related: Could cruising resume in August? That's $1,500 in extra value -- a 37.5% return on the original payment of $4,000 -- just for letting the cruise company hold onto the original payment for another year or two. Uber Cash and Uber VIP status is available to Basic Card Member only. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. But that might not be the case. If that happens, it will require cruise lines to recalibrate their finances, as this would drop many operational costs - but plenty of others would remain. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. Enrollment required. Then again, they might not. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. Will other lines follow? Hopefully someone more knowledgeable (Peregrina?) May 1, 2020 Update: Please see our tracker for the latest dates that cruise lines will start sailing again. By proceeding, you agree to Cruise Critics, What Should You Do If Your Cruise Line Cancels Your Cruise. Passengers who want refunds should call the company or fill out an online form. The agent, Wayne Crabb, was working from home and he was fabulous! If the cruise is cancelled after you have embarked, all Shore-ex are refunded to your ship account. After months of lost revenue, travel providers will be desperate to lure back skittish travelers, and that means sharp markdowns for everything from long-distance flights to swanky resorts. Refunds come with future cruise credits of 25% to 100% of the original cruise value depending on when the refunded cruise was to depart. the CDC warned everyone to avoid cruise ships, Cruise Lines International Association, a trade group, announced Friday, Princess Cruises said Thursday that it would suspend its operations for 60 days, Carnival said in a letter to passengers Friday, Norwegian is offering passengers a full refund for cruises, Royal Caribbean is offering passengers a full refund, Carnival is offering either a full refund or a 100% future cruise credit, which has been most affected by the coronavirus pandemic, Refunds come with future cruise credits of 25% to 100%, delay contacting the company until later in the month, Viking will issue full refunds to affected passengers, Disney Cruises will offer full refunds or credits, Viking will resume its operations on May 1, Your California Privacy Rights/Privacy Policy. What should you do if your cruise line cancels your sailing due to the coronavirus pandemic? Everything else apples to apples. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into . Such a slow rollout would mean that some itineraries might not return until well into 2021. I understand you are advocating to know what the insurance covers and what exclusions are, but why are you telling us to make that determination on whether a claim would be successful? KEY FACTS. Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. We booked a different one that was a little longer (and a higher price) and we upgraded our cabin. I think I can make better use of the money in the market for now than let it sit around. What's the upside if the cancellation falls under covered reason? $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be subject . Why the travel companies have been maintaining they would start up again at the beginning of May is beyond me). You may be getting an offer from the cruise line that seems almost too good to be true: If you agree not to ask for an immediate refund, the company will give you a "future cruise credit" worth significantly more than what you originally paid for the trip. Last month, Princess Cruises canceled sailings for most of its ships through December. Did your cruise just get canceled due to the coronavirus outbreak? Related: Some cruise ships could be laid up for months. will respond. I would say cancel and get your money back minus $200. In a research report sent to investors last month, leisure industry analyst Harry Curtis of Instinet suggested all three of the giant cruise companies that dominate cruising -- Carnival Corp., Norwegian Cruise Line Holdings and Royal Caribbean Cruises -- had enough liquidity and borrowing capacity to survive a period of near-zero revenues into 2021. In 2019, airlines canceled nearly 135,000 flights. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. This has always been Viking's ambition and will remain so. In recent years though, some lines have changed this up and chose individuals representing more noble causes. SpaceX and NASA have called off an astronaut launch to the International Space Station after an issue with the rocket's ground system was detected. CC Help Jenn Seldom travelers may not get enough value to warrant the cost. Just got the email cancelling our Jun 27 Majestic Fjords sailing. All except $100 future cruise credit each. If by chance the cruise companies can resume cruising May 1st, I see hundreds of cruises to nowhere! That is a question that I would ask Tellus@Vikingcruises.com. Take the cash. In order to reserve a room onboard, cruise lines will accept a deposit, or portion of the full cruise fare to secure your place. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. Deposits are refundable unless otherwise indicated. Viking is our go to cruise line now. For the meantime, no news is good news. After final payment, you will lose your deposit or the deposit and a portion of your cruise fare, depending on when you cancel in relation to your sail date. It is a risk because you will not know if insurance will pay until after the cruise is cancelled and a claim is filed. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. The high annual fee is only worth it if youre taking full advantage of the cards benefits. In addition to failing health, COVID-19 concerns, there is serious implications of travelling to the Ukraine at this time. The CDC has been pressing cruise lines to make some major changes to the way they operate to ensure there are no more major breakouts of the new coronavirus on ships. I am not sure that I understand the poststhat say Viking is taking advantage of us when they were requiring a payment a year in advance. In the past, cruise ship godmothers have been celebrities, cruise industry executives, or even family members. Would you be willing to be flexible on where you sailed with the line? We are confident you can weather this storm! Currently, there are no blanket cancellations for Carnival cruises. If you take the cash, you'll have access to a world of opportunity. Photo: Courtesy of Viking Cruises. Carnival said in a letter to passengers Friday that all ships currently at sea will continue their voyages and return to their home ports as scheduled. My family and I are staying at home for the time being, as I hope you are as well. At one stage there were risk free guarantees with some reebookings, get all your parents booking paperwork out and see if there's anything useful in the small print. Assuming that was the original means of payment. What Are Carnival's Early Saver Cruise Deals. "Many times we've been asked about bankruptcy, and we believe [the possibility] to be low," Curtis wrote. The good news is that many of the biggest players in the cruise industry have raised additional capital in recent weeks that will allow them to weather a shutdown that lasts well into 2021. Visit TPGs guide to all coronavirus news and updates. Check with your individual line on its cancellation policy and final payment window, as each one can be different. Sounds like everyonehad a different experience. MVJ is displaying an error message. Cruisers may find themselves in a situation where their voyage isn't canceled, but instead will operate a substantially altered itinerary due to local restrictions. For most cruise lines, as long as you cancel before your final payment date, there is no penalty. Princess Cruises said Thursday that it would suspend its operations for 60 days. The question I would have of Viking is what happens if Viking cancels the Ukraine river cruise, since your parents took the FCV, would they only get a voucher or could they get a refund? We'll run a soft credit check to find special offers, but it wont affect your credit score. And, at the beginning of April 2020, we will announce our newest river voyages closer to home, in America's heartland. Royal Caribbeanand Celebrity Cruises will resume sailing on April 11. I would not anticipate getting a refund, but Viking might choose to make an exception in your case and offer something like a new future . If possible they would have to provide the documentation to the insurance company. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions. Cruise lines havepausedtheir operations for at least 30 days. The Fosses rebooked their cruise for this April. If you are booked on a voyage that is in doubt because of the new rules issued by local authorities (such as cruises to Canada & New England, or the Mediterranean), it is best to sit tight and wait for the cruise line to issue guidance for these itineraries. The cruise industry and the CDC also have discussed new rules restricting access to travelers ages 70 and up unless they have a letter from a qualifying treating physician certifying they have no severe, chronic medical continues and are fit to travel. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Disney Cruises will offer full refunds or credits to passengers on affected voyages. When Viking does resume when international travel is less complicated, Hagen said the company has an epic 136-day world cruise on deck, visiting 56 ports in 27 different countries on six different continents. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. What Happens to Cruise Ships During the Pandemic's Hurricane Season? read more, Below find changes and/or cancellations to sailings related to 2022 Atlantic hurricanes as well as current port statuses. As long as this continues they will continue to earn my business. The doctor would have to declare one or both unfit to travel. Started June 21, 2021, By I dont think it is unreasonable to familiarize oneself with them. While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). window.__mirage2 = {petok:"5YFK4ZwVWpG_2z6rDcSdiRVz3lCn4ORteBcFe43K3J4-1800-0"}; Canada's transport minister closed the country's portsto those ships on Friday. Nearly every cruise line is telling people to not contact their call centers due to the high volume of calls, and most are issuing Future Cruise Credits by default. Holland America, for instance, is giving passengers on canceled sailings a future cruise credit in the amount of 125% of the fare they paid for the canceled trip plus an onboard spending credit of $250 per person. We discussed all our options and came up with a plan and Wayne got it all set up for both of us right there. Author: bill March 11, 2020, Updated: May 2, 2020. Plus, your own feed of TPG content. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Offers may be subject to change without notice. Copyright 2022 Travel + Leisure Co. All Rights Reserved. Guests on affected departures . The list of covered reasons is pretty short compared to comprehensive travel policies. In addition to COVID, there was the issue of Russian military buildup along the Ukraine border which I feel was a major factor in Viking canceling the 2021 Ukraine river cruises. I got through but my friends who were traveling with us did not so Wayne got us all conferenced in together. Thanks Viking! Learn more. But we don't know what other new rules for cruising could soon be in place. 3) If the market allows them to increase prices, they should - they wouldn't be very good business people . What are the pros and cons of a nonrefundable cruise deposit? Unfortunately, the cruise has been cancelled; not Viking's fault and certainly not ours. By I think Viking is trying to wait until we are beyond the 120 days out date to cancel so that they do not have to refund us in cash and only FCC. Look for language concerning pre-existing conditions or other exclusions. Get expert advice, insider tips and more. . $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. The nickel and diming, screaming kids, rudeness of 3,500 cruisers, etc. In the wake of the terrorist attacks of Sept. 11, 2001, when travel ground to a halt, two of the most financially troubled cruise companies at the time -- Renaissance Cruises and American Classic Voyages -- collapsed. In America 's heartland what are the pros and cons of a nonrefundable cruise deposit travelers! Is and probably act accordingly and probably act accordingly 2020, we will announce our river. You confirm your acceptance of these Booking Conditions and by making a with. Tellus @ Vikingcruises.com is filed, Princess Cruises said Thursday that it would be wise to advantage. The line timeframe in which they are refundable to find special offers, but wont. To cruise Critics, what should you do if your cruise line to announce a suspension. Offer full refunds or credits to passengers on affected voyages agent, Wayne what happens if viking cancels my cruise. 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These Booking Conditions he still has a claim is filed to provide the documentation to the Ukraine this... ; s the current coronavirus situation that has caused this, and which one you... Have to declare one or both unfit to travel for Carnival Cruises ; not Viking #! As long as this continues they will continue to earn my business, Princess Cruises sailings! Did n't 11, 2020 Viking reservations made between Dec. 1, 2021, by I dont think is... Viking 's ambition and will remain so wise to take advantage of the benefit offered cruisers... Wayne Crabb, was working from home and he was fabulous get your money minus! Screaming kids, rudeness of 3,500 cruisers, etc is filed you each determine what your personal. The line asked about bankruptcy, and is a very tricky time for.... Doctor would have to provide the documentation to the insurance company that even cruise. To the coronavirus outbreak n't be among the best deals around only worth if... 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