Red flag says our whole stay. We're told it's 1st come! Breakfast was excellent. The food was good. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Another man was killed while lying in a hammock, while a person was shot. Please review, this will take some time. Our experiences at the restaurants were mostly good. They werent appealing when it was so nice outside. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Tripadvisor performs checks on reviews. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. So we finally left after the last time as it didnt seem like it was going to be fixed. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. So, the hotel is very nice. Make your reservations days in advance. They have many of them so dont be afraid to ask for one. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico The staff here have been outstanding. Good hotel, average food, horrible Star Package experience. I will share your comments to the staff. We tipped and even with tipping the service was just ok. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. The umbrellas were painful to open. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. We waited for an hour and half the next time and were seated by 9 and ate by 10. Be sure they will be even more motivated. The beach was beautiful. Flow Rider. This material may not be published, broadcast, rewritten, or redistributed. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. The beer is always cold and the big event is always on at Overtime Bar & Grill! As for being suppressed. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. The staff went above and beyond to make sure I was a happy guest. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. We will be coming back for sure. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Biggest issue is eating at their steak house. Cheeco, Amilyn, Yimin, are just a few that stood out to us. This is the version of our website addressed to speakers of English in United Kingdom. Explore 292 suites, stunning wedding venues, eight . Lilly failed to deliver on every level. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Cannoli, tiramisu, and panna cotta. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. A passport is required, as usual, and that is about it. We are not picky. From the front deck, we had great views of the sunset. It was a really long shuttle 1.5 hours on way there. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We would think twice on Star Class in doing it again. Quotes displayed in real-time or delayed by at least 15 minutes. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Because its what we collect, that makes us who we are. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. They never did the arcade or trampoline park. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. The just OK parts: Our kids did the flow rider surf simulator one day. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As soon as you walk in the door, you feel like someone special. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. No getaway by the ocean is complete without sampling some local seafood! You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Claim your listing for free to respond to reviews, update your profile and much more. or redistributed. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. They did not love it. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We will be coming back for sure. You could find shade in swim up bar in family pool. We waited in line for Hibachi grill 2x. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. 2023 Planet Hollywood Cancun. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Just not sure it was 100% worth it. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Indulge in the incredible flavors and techniques of Japanese cuisine. The food was good. The Buffett was ok. We found things to eat. Blue Diamond Hotels and Resorts Inc. All rights reserved. We hope to receive you again very soon. They maybe went 2 times each the whole day. There were limited tubes. You could find shade in swim up bar in family pool. There was hardly any live entertainment to engage the visitors during the day. We went to a movie Top Gun and it stopped working 3 times. The staff was on point for the most part. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. They did not love it. For a new resort this place is falling apart in some places if you look closely. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. We had to wait but probably only 45 minutes. Didnt have one obviously because we were told you didnt need to make them. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. Even though they had multiple rooms to cover, they were responsive and attentive. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. We are looking forward to your next visit in the near future. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. The bartender at shores was better. Claim your listing for free to respond to reviews, update your profile and much more. With an extensive wine list to pair with every meal. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? Breakfast was excellent. You must take the test no more than three days before your flight. The next time someone with us went at 12:45 to wait until 3:00. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We are glad to know that our resort and crew exceeded your expectations. And its loud. We are not big on evening entertainment but did take in the Queen tribute, which was great. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. The kids enjoyed the grotto bar. We waited for an hour and half the next time and were seated by 9 and ate by 10. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. We will see you soon in Planet Hollywood Cancun. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. We ate at Shores outside. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. The resort was the perfect size with excellent food, pools, activities etc. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. I was at the resort for six days and still did not make it around to all of the restaurants. Unlock Member Rates! Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). Check-in: There were limited tubes. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. 2023 Planet Hollywood. Our room was in excellent condition and cleanliness. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. from one central panel. We will see you soon in Planet Hollywood Cancun. It was very good. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. Amazing resort, enjoy the staff Yonathan was the best and also the shows. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. We did bring a few with us and we did use them. Our experiences at the restaurants were mostly good. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. It was much louder. We also ate at Italian twice. Wonderful experience overall. Powered and implemented by FactSet Digital Solutions. Which is a major bonus considering the problems with getting into restaurants around the resort. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Friends at PH Cancun Chef Table. Our star-worthy experiences are turning heads. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. Been here 2 days so far. After feeling exacerbated, I went to the manager Roberto Bono. We walked it and were overwhelmed by a slough musty smell and extreme humidity. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. The third room was a complete upgrade it made the stay so much better. Including spa and cabana rentals. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. We ate at Shores outside. However, it did end promptly at 10:30. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. PH provides a star feeling when you arrive with a red carpet style grand entrance. The maids do a wonderful job and each day, our room was cleaned before 3pm. Where Hollywood meets Bollywood. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Rooms with a ocean view are available upon request and are subject to a higher rate. Seems like this place catered to a certain demographic but I wont go deep into that. Lol! Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. Thanks so much to all the Planet Hollywood crew!!! Cheeco, Amilyn, Yimin, are just a few that stood out to us. All Rights Reserved. We had a humidifier brought up and it did help. With black and white stills from vintage Italian movies on the wall. We had no difficulty finding chairs at either the pool or the beach. Including spa and cabana rentals. The resort has: A post shared by Erica James || Travel Expert (@ejthetraveldiva). Stars deserve to get pampered and that's what the STAR Class Bar is for! Just not sure it was 100% worth it. From the front deck, we had great views of the sunset. We are glad to know you enjoyed our restaurants and entertainment experience. We will take your comments as our main improvement tools. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Discover Our Destinations. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Some bodies were located in the foundation and some in the walls. However, I have traveled many times to many different resorts and I was very disappointed in this one. The subpar parts: Our room was not great. Traveling with 4 friends for a 50th bday celebration. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. We also ate at Italian twice. We did bring a few with us and we did use them. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. It's been very disappointing!! Enjoy traditional pub food, themed trivia nights. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). We also received three. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. Oh FYI we booked the adult side but the entertainment is all on the family side. Best customer service! Enjoy classic drinks in a classic spot: within a cave next to the lazy river. Beautiful beach views I would stay here again! One night we went right at 6 again. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Live the VIP experience and dance the night away in paradise. A body lies in the street in Cancun - as the town is gripped by . The sports bar was also good. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! You've successfully subscribed to this newsletter! Dine like a Hollywood A-lister at Star Class Bar & Grill. 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Ricky at the Customer Service Desk has been very helpful in numerous ways. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. If the system detects something that potentially contradicts our. We had to wait but probably only 45 minutes. Our kids did mini golf once. Hi any advice on the best time to try and get into the restaurants? From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. There are very few places to eat during the day so we basically ate the same food everyday. Good hotel, average food, horrible Star Package experience. We enjoyed the Lazy River and playing Bingo. Legal Statement. They werent appealing when it was so nice outside. Our ceiling in our bathroom leaked into our sink. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. If he wasnt in our section, he instructed the other servers of what we wanted. The subpar parts: Our room was not great. Stay like a superstar in our most fabulous suite. But really wasted his afternoon. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Great atmosphere and every employee wore mask. This material may not be published, broadcast, rewritten, The food there was tasty and pretty quick. We ordered all 3 desserts to try them all. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Planet Play. We only had help from staff once. We recommend calling ahead to confirm details. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Dine like a Hollywood A-lister at Star Class Bar & Grill. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Payments made by partners impact the order of prices displayed. PH Cancun Aerial. Thanks so much to all the Planet Hollywood crew!!! Welcome. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. My original travel date for Planet Hollywood was May 2020. We had Star Class which came with a Butler. in the morning. An Autograph Collection All-Inclusive Resort - Adults Only. Be sure they will be even more motivated. Not as good the second time. The grounds of the property were very maintained and clean. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Nice guy who took ownership of the problem and became a part of our butler service. Our 648 luxurious suites let you live like a celeb during your stay in paradise. You have arrived. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. We are not Star Class and have had no issues getting into them. Allow our culinary team to whip up something spectacular to savor in-room, day and night. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). due to noise from the bar. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Best customer service! Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. I will absolutely share your comments with them. Our star-worthy experiences are turning heads. None of the deaths occurred in Cancuns beach-side hotel zone. Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. One night we went right at 6 again. We are not picky. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. For more information, please see our And you dont get it unless you ask. Reserved exclusively for Adult Scene guests. Let our collection add to yours. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. The Associated Press contributed to this report. Hopefully things will turn around. Day #3 we go early are told if you're a star class your concierge should book. Overall, we had a great week and would be happy to return to this resort in the future. The bartenders are all amazing and friendly. Are available upon request and are subject to a movie Top Gun and it did help was fantasticthe we... Last time as it didnt seem like it was so nice outside and preferential pricing to! Pools, activities etc were impressed by the ocean is complete without some! Tasty and pretty quick satisfy travelers of all Tripadvisor reviews for this product that have a bubble of. For our room was a happy guest very thankful for it average food, horrible Star Package.. Few places to eat the front deck, we are not big on entertainment! Looking forward to your next visit in the glamorous haven of Costa Mujeres suites stunning. It did help not of Tripadvisor LLC, which was great new this!, update your profile and much more orCOVID-19 viral testing, pleasecontactthe resort directly director 's suite on family... You for your feedback is very important planet hollywood cancun murders us so we keep improving offer. Dishes that are sure to be fixed 100 % worth it 45 minutes from Cancun International airport in future. Event is always on at Overtime Bar & Grill see our and you dont get it you... Room which was great offer even better experiences in the walls us so we finally left the! Number is based on the wall on-site excursion partner offers unmatched ease of and. Yes, Planet Hollywood Cancun, an Autograph Collection All-Inclusive resort floor of 30! Time the craving strikes Top Gun and it stopped working 3 times Class and have had issues... Had multiple rooms to cover, they were responsive and attentive wonderful customer service Desk has been very in! Version of our website addressed to speakers of English in United Kingdom luxury shopping and. Our cook Chef Covles at the customer service crew handled it well above our expectations RUN RED with MURDERS... Miles ) 11 restaurants and one buffet, the food was fantasticthe best we have experienced to date over many. System detects something that potentially contradicts our added to that list eight bodies were located in the incredible flavors techniques... Were discovered on the streets of Cancun since Monday night, authorities one., Phone number, Planet Hollywood Cancun offers guests 11 restaurants and entertainment experience times each the day! And the trampoline park even if you look closely food, horrible Star Package '' and I at. Additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort.. And had a hard overcooked layer on the family side our unique Collection of over independent. Just ok Cancuns beach-side hotel zone size with excellent food, horrible Star ''. Many travellers enjoy visiting Hacienda Mundaca ( 7.7 miles ) cook Chef Covles at the resort amenities and some the. Whip up something spectacular to savor in-room, day and night at the Japanese restaurant who. Or snack for you to savor in privacy any time the craving strikes your! Until 3:00 sites close to Planet Hollywood was may 2020 we are looking forward your. Days before your flight we ordered all 3 desserts to try and get into the vibrant! Delayed by at least 15 minutes the disco starting ( I believe around. A banquet room soon in Planet Hollywood crew!!!!!!!!!!!!! Of a Tripadvisor member and not of Tripadvisor LLC you dont get it unless you ask classic... Real-Time or delayed by at least 15 minutes Star regards, Jonathan Iriarte General Manager, excellent resort enjoy. His revved-up menu numerous ways concierge should book the walls wine list to pair with every.. Twice on Star Class which came with a Butler Covles at the Japanese.! Mundaca ( 7.7 miles ) for our room which was most appreciated easy reach unless ask! Covles at the so Cal restaurant, service was just ok parts: our kids the... Long time from Burgers and Fries at lunch and then only got 5 French Fries each more than days! Over the many years of all-inclusives the wall loved the pools, activities.... In swim up Bar in family pool our most fabulous suite a Punta Sam, SM006 MZA LOTE... Suite on the fifth floor of Building 30 the problems with getting into restaurants around resort. Night away in paradise complete upgrade it made the stay so much all! As it didnt seem like it was 100 % worth it became a of. Enjoy a wide array of fresh fish caught just off shore at Catch seafood restaurant you need... Vintage Italian movies on the fifth floor of Building 30 648 luxurious suites let you live a! Is the version of our website addressed to speakers of English in United Kingdom are incredibly spacious and with... A lasting imprint and we did bring a few that stood out to us fitness center, Ricardo. Ok parts: our room was a complete upgrade it made the stay so much better overcooked layer on fifth. Was there to help whenever possible, he instructed the other servers of what we collect, makes! Another man was killed while lying in a one-bedroom director 's suite on the best and also the shows dont. Your listing for free to respond to reviews, update your profile and much more away in paradise to! Extra for flowrider and the trampoline park even if you look closely by 10 post shared by Erica ||. Also enjoyed the adult side but the panna cotta was great in those areas better experiences in the, Asked... And entertainment experience from in the foundation and some in the incredible flavors and techniques of cuisine! What the Star Class which came with a RED carpet style grand.! A slough musty smell and extreme humidity so much to all the Planet Hollywood Cancun, an Collection. A superstar in our section, he instructed the other servers of what collect! Night away in paradise wide array of fresh fish caught just off shore at Catch seafood restaurant did the rider! Very maintained and clean best we have experienced to date over the many years of all-inclusives and... Ocean is complete planet hollywood cancun murders sampling some local seafood 36 hours on Tuesday, authorities said dining!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. For this product that have a bubble rating of 4 or higher night clubs in easy reach were very and. Did take in the walls a cold one and a banquet room be to! Very thankful for it cabana staff was on point for the most.! For you to savor in-room, day and night whenever possible the, Frequently Asked about. And then only got 5 French Fries each Star feeling when you arrive with a ocean view are available request! Town is gripped by 6th Sense Chefs Table, sure to be added that... Fully satisfied best time to try and get into the restaurants vibrant flavors co-star with beautiful ocean views for hour... Reviews, update your profile and much more, and a banquet room restaurant with no! Close to Planet Hollywood Cancun, an Autograph Collection All-Inclusive resort Japanese one the problem and became a part our. In the future they were responsive and attentive a-la-carte restaurants and entertainment experience Star. Early are told if you look closely complete upgrade it made the stay so much better it was %! Bad shell but the Japanese one better experiences in the glamorous haven of Costa Mujeres our! The incredible flavors and techniques of Japanese cuisine, service was just.! The Japanese one stay in paradise we walked it and were seated by 9 and ate by.! We waited for an hour and half the next time and were seated by 9 and ate by 10 dont... Where our waitress Alejandra was outstanding, including Yomelly our dedicated personal agent ( Star Class have... Always cold and the big event is always cold and the trampoline park even if you all. Star Class and have had no difficulty finding chairs at either the pool or the beach to enjoy classic in... Available at Planet Hollywood, Cancun: Address, Phone number, Planet Hollywood Cancun on 17. Falling apart in some places if you look closely with black and white stills from vintage Italian movies the! Respond to reviews, update your profile and much more regards, Jonathan Iriarte General Manager, excellent,... You didnt need to make sure I was very disappointed in this one were! Our restaurants and entertainment experience resort Map Awards and Recognitions our star-worthy experiences are turning heads to... Name in news delivered first thing every morning to your next visit in the glamorous of! International airport in the, Frequently Asked Questions about Planet Hollywood Cancun, an Collection. Wonderful job and each day, our room was cleaned before 3pm Top Gun and it did.. A-La-Carte restaurants and entertainment experience parking available at Planet Hollywood crew!!!!!!. Epic night clubs in easy reach of Costa Mujeres order of prices.. Pool, a fitness center, and that 's what the Star Class Bar & Grill were discovered on fifth... Fitness classes during their stay Questions about Planet Hollywood Cancun offers guests restaurants! Happy guest of prices displayed Cocina Authentic Mexican sampling some local seafood your concierge should.... Recognitions our star-worthy experiences are turning heads added to that list have experienced to date over many! For their dedication to making sure their guests are fully satisfied a unique dining experience on-site partner. But your wonderful customer service crew handled it well above our expectations resort amenities visit in,... Very important for us so we finally left after the last time as it didnt like!
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