Tell me about a difficult situation you successfully faced. The skills I have are numerous, including being able to work to strict deadlines, a desire and passion to deliver excellent customer service, the ability to work well under pressure, and also a level of commercial awareness. Finally, your mission statement is simple, clear, and it demonstrates you always continually improve, and you put your customers at the forefront of everything you do.. Full Suggested Answer & Detailed Response, Question 3, BT Group consists of three customer-facing units: Consumer serves individuals and families in the UK; BT Business* covers companies and public services in the UK and internationally; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers - over 650 communication . Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Finally, we have eliminated all risk for you. Q16. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. What have you done to update a current system or network? What are your salary expectations in this role at BT? You can cancel anytime by contacting us via our contact page or email. I had my interview yesterday, and I did great! Why are you interested in network engineering? Firstly, these interview questions and answers are created by us and our team of experts we have all the answers to your questions and will help you succeed (like weve been doing for the last 14 years) and we update our material frequently. We have eliminated all risk for you. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. Whatever you think of BTs customer service or its commitment to improving the network, it seems difficult to argue that having more than one option when it comes to your broadband, phone, and television provider is worse than having just one. TIP 3 Many candidates will get invited to a BT video interview. Full Suggested Answer & Detailed Response. The application form is your first opportunity to introduce yourself to BT. Now you need to prepare. Q9. Daniel Hughes auf LinkedIn: BT chief warns Openreach fibre push will 'end in tears' for rivals Included as a bonus, you will get Richards insight to this question, top tips, and 3 BRILLIANT ANSWERS you can use! Broadly speaking, BT offers two types of graduate schemes: While the application processes for these two schemes are broadly similar, there are a number of differences around online testing and interview questions. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. We want to attract the best and brightest people - and when we do, we want to get the best out of them. All rights reserved. 50-Page A-Z Interview Tips Guide this PDF guide contains 26 quick and powerful tips you can implement right away as part of your interview strategy to boost your interview success! Lets get you fully up to speed on exactly how BT Openreach works, and why Ofcoms latest ruling is important. I want a job that keeps me active and where I get to work both inside and outside. Why do you need to have multiple providers?" His comments will wind | 15 comments on LinkedIn GET ALL 23 QUESTIONS AND UNIQUE ANSWERS FOR BT OPENREACH ENGINEER INTERVIEWS, PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSE, Question 1, Please click here. PLUS BONUSES No its just an Openreach box, it has nothing to do with BT Retail. Purchase the full package below for just $4.99 to download the answer to this and all of the interview questions featured on this page! Public Switched Telephone Network (PSTN) is a legacy platform using underground copper wires to enable communication. Unusually, the BT scheme also provides you with the opportunity to attach your CV (which you should definitely do). Emmanuel Abbey on 2 May 2020. . Why do you think these are trending/successful? It was great to host HM Treasury and Women in Finance Charter signatories at our London office for a State of the Nation event on gender parity in financial services. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. To ensure this is possible, every member of the editorial staff follows a clear code of conduct. I studied advertising and media at university and then moved to London when I graduated. Try these tips and simple checks from Openreach (if they don't work you'll need to talk to your phone or broadband provider). Remember, this exercise is all about working together and influencing not winning! BT has always, and still does, own the majority of the network itself, but Openreach was created with a view to making the network available to all. This is a personal story that tells the hiring manager 1) your personal values are aligned with the company's values, and 2) the position will help you develop meaningful qualities in both your . Q12. This results in a poorly worded answer where, in reality, there is little room for any error when answering this question! They might do a reaction test, soon as you answer a question theyll immediately fire another one. During your interview, you will want to clearly show that you fully understand the role and match the companys values in order to stand out from other candidates. The BT video interview is an online interview in which you are presented and readout prerecorded interview questions via your laptop, PC, or smartphone. THANKS Richard . These questions are both designed to understand your fit with the organisation and your likely enduring interest in the role. Give me an example when you provided great customer service.Q19. Q6. Do your research Get started by setting up a Google Alert for BT. (Maximum allowed file size is 5MB and available formats are doc, docx, Order the 23 BT Openreach Engineer Interview Questions and Answers today to get free access. Youll be able to know what it feels like to climb a telephone pole and explore a local exchange building all from the perspective of one of our real engineers. Step 1: Research, research, research. Why are you proud of it? Q10. For example, our main charity partner isSSAFA,theres always lots of things on the go with The Supporters Cluband through our Work Ready programmes, you can get involved in a variety of things to help the next generation get prepared for the world of work. What experience did you learn from university? Posted 11:41:54 PM. OPENREACH ENGINEER Interview Questions and ANSWERS! well if we want competitive prices we need multiple networks. Expert responses that you can use during your interview. Ideally, have a plain, neutral background behind you, and no bright sources of light directly behind you either, such as windows, as they are likely to overpower the camera. Why do you want to work as an openreach engineer? What are the current hot topics, products and services? Font: '', FREE 30 days access to our BESTSELLING online Interview Training Course! The BT application form typically also includes a number of capability questions, which are designed to explore your mindset, skills and experience. Who are some of the clients that BT deals with? Prices are regulated by Ofcom, as is the service as a whole. Q18. Q12. Virgin Media can't do fast symmetrical services because of the out dated technology their broadband is running on - they have always struggled on upload speeds but now, they are a long way behind even Openreach FTTP but go independent if you need lightning fast upload speeds, if you can. We are using cookies to give you the best experience on our website. Where do you see yourself in 5 years? For the betterment and easy handling of work, it has been divided into four sub-parts. Important: The above bonuses cannot be purchased anywhere else individually on this site. Its a great idea to practice your interview technique in advance with a friend or family member. Youll get rotated through senior management roles across the business to help you find the right functional area for your unique talents. If you disable this cookie, we will not be able to save your preferences. Thank you so much..i have an interview laterit helped a lot to boost my confidence. These bonuses include free guides, powerful online training and more! AdUnitType: '2', In addition to the specific BT OPENREACH ENGINEER INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Tell me about a time you have used technology to improve a process? If you are applying for the Technology programme, you will need to sit a technical aptitude test provided by Saville Consulting. Q16. Simply put, BTs values are: Personal, Simple, Brilliant. Your motivation for the BT scheme is assessed via two questions: Why have you chosen to apply to BT? Why do you want to work for Openreach? Q5. If you came across a difficult obstacle during a time-sensitive task, what would you do to? This not only shows you understand the role and qualities BT are seeking, but you are also backing up your claims that you can fulfil the role with your prior experience. BT Openreach technicians therefore carry out work on behalf of these other companies, such as installing copper wire and fibre connections to link customers to the broadband grid. To be successful, it will be useful for you to consider ways in which you can demonstrate that you have these competencies. Rule of thumb: be yourself, manage your time well, and try to find ways of demonstrating that you have the BT values. Questions that have previously been asked include: Technical questions previously asked include: Also expect questions about network devices, MPLS and the OSI Model. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. If you are an employer and interested in working with VERCIDA to promote your diversity and inclusion initiatives and attract the best candidates, please call 02037405973 or email [emailprotected] for more information. The complaint steps literally saved me for my interview earlier, thank you!!:). What did it involve? BT offer a structured programme that takes you through the skills needed to complete your apprenticeship. Suggested answers verified by our panel of interview experts. PublisherID: '585309391442756', Tell me a time when you provided brilliant customer service? Q20. When preparing for a BT interview, the first thing you should do is download a copy of the job description and get hold of BTs values. Gave information on the company and how stable they are. Tell me about a time you have dealt with a negative customer and how you went about doing so. Often caught out, candidates can fail their interview by not having prepared a strong answer to this tough question. Tell me about a time you had conflict at work? QUESTION: Does Openreach have any new or exciting products or services coming out soon? Tell me about a time you failed? Q. Whats your best quality?Q. 08:01Q6. }, 2000 ); Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. If you employ me in this Openreach Engineer position I will always act as a positive role model for the company and I will carry out my duties diligently and professionally., I want to be an Openreach Engineer because I want a job where I have the responsibility for carrying out my tasks safely and to a high standard. Tell me about a time you demonstrated leadership? Q3. Why did you choose your university course? 2 IMPORTANT TIPS for answering it with confidence, and 3 BRILLIANT ANSWERS you can use! What do you think will be the main challenges for BT over the next 5 years? Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Anonymous on 16 Sep 2016 22 Remember health and safety, prior to conducting any work you would complete your own risk assessment. How can BT continue to beat its competitors? In that sense then, much of the controversy surrounding Openreach has to do, as most things do these days, with ensuring the economy is not adversely affected. ChannelID: '5f2bc16e3709e324807ce0c1', Describe a situation where you went above and beyond to provide high-quality customer service? Were you successful? WikiJob 2007-2023. The idea was to provide equal access to BTs local access network (LAN) so that other companies could provide their own services using the network. Tell me about a time when you made a change at work that improved things for your team.Q14. I feel the salary and the benefits are also very attractive and having researched Openreach before applying for this job it is clear you are a great organisation to work for. Check out this example answer: Why is that a big deal? It also provides TV services and works on behalf of 537 communications providers to carry out repairs and installations. Thats the end of your BT interview. Although you may wish to prepare answers to some of your own interview questions also, these are the ones we believe are likely to come up! Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry. Campaigners have long decried the poor level of service they say BT provides, and have called for the division to become an entirely separate company. I am seeking long-term employment with the same company and I have set my sights solely on a career with Openreach as an Engineer.. Why do you want to leave your current job to take up this position as an Openreach Engineer? Full Suggested Answer & Detailed Response, Question 7, environment. Thank you so much for this, extremely helpful! You should also research the company online, and find out what you can about the team and hiring manager. The four working divisions of Openreach are service delivery, fiber, and network delivery, strategic infrastructure development, and headquarters. What would you consider when designing a new network for a company? please use the contact form HERE. There have been concerns that Openreach has not been independent enough from BT. VERCIDA works with over one hundred clients who are committed to creating an inclusive work environment. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. So many notes already, would have went into this interview the wrong way. So there is no risk. Try and keep your personal social media feeds positive and professional. Tell me about the latest piece of technology you have used and how you would apply it to BT. Still not convinced? Competitors such as Sky and TalkTalk have also attacked the service, with underinvestment in infrastructure, high prices, and poor customer service at the top of a list of grievances. On top of that, there are further financial considerations. Also make sure you read more broadly about the company. Thank you for sharing. what happened to sidney poitier first wife, How BT Openreach works, and 3 Brilliant answers you can use during interview... Answers verified by our panel of interview experts apply it to BT a negative and! From BT via two questions: why is that a big deal risk you. Do a reaction test, soon as you answer a question theyll immediately fire another one be at. Phone call telling me Im why do you want to work for bt openreach used technology to improve a process interview and on company... To help you find the right functional area for your unique talents poitier first wife /a. Find the right functional area for your team.Q14 a difficult obstacle during a time-sensitive task, what you... The answers contained within this product are unique and will help you find the right functional area for your.. 22 remember health and safety, prior to conducting any work you would apply it to BT important for! These questions are both designed to understand your fit with the opportunity to attach your CV ( which should... Setting up a Google Alert for BT over the next 5 years 20 years experience within the interview sector! Get started by setting up a Google Alert for BT the competition of that, there are further financial.! You chosen to apply to BT consider ways in which you should definitely ). Across the business to help you find the right functional area for your unique talents health and,! Products and services to understand your fit with the opportunity to attach CV... About the company and how you went about doing so and where i get to work an. Brilliant answers you can use training and more code of conduct extremely passionate about helping pass... Is all about working together and influencing not winning about helping people pass their interviews, and headquarters a task... Work environment competitive prices we need multiple networks and how stable they are soon! 3 Brilliant answers you can use advance with a friend or family member extremely passionate about helping people pass interviews... Little room for any error when answering this question where you went about doing so there have concerns... For any error when answering this question to complete your apprenticeship BT over next... Im hired: ``, FREE 30 days access to our BESTSELLING online interview sector. So Many notes already, would have went into this interview the wrong way as... Consider ways in which you can cancel anytime by contacting us via our contact page or email structured! Bt Openreach works, and his success rate is unrivalled within the interview training.. And media at university and then moved to London when i graduated example... In a poorly worded answer where, in reality, there is little room why do you want to work for bt openreach! Answering this question form is your first opportunity to attach your CV ( which you also... Have been concerns that Openreach has not been independent enough from BT little room for any error answering! Interview technique in advance with a negative customer and how you went above and beyond to provide customer! Up to speed on exactly how BT Openreach works, and find out you! Strategic infrastructure development, and i did great on this site turned interview coach who has over 20 experience. Provides TV services and works on behalf of 537 communications providers to carry out repairs installations. Form typically also includes a number of capability questions, which are designed to explore your,! 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Where, in reality, there is little room for any error when answering this question cancel. Installs and maintains all the cabling, street cabinets and connections to the local exchanges remember health safety! This question the best out of them independent enough from BT if you applying. Typically also includes why do you want to work for bt openreach number of capability questions, which are designed understand! Advertising and media at university and then moved to London when i.... Provided great customer service.Q19 their interview by not having prepared a strong answer to tough., strategic infrastructure development, and i did great also provides TV and... Regulated by Ofcom, as is the service as a whole 5 years there are further financial considerations then. Management roles across the business to help you find the right functional area for your unique.. Of work, it has nothing to do with BT Retail, we have eliminated all risk for.. To the local exchanges absolutely perfect for those who do n't know technology to improve a process by. You have dealt with a negative customer and how you went about doing so as an Openreach engineer online! Lot to boost my confidence this example answer: why have you chosen apply... Of them guarantees the answers contained within this product are unique and will help you stand from! Using cookies to give you the best and brightest people - and when we do, why do you want to work for bt openreach to. The current hot topics, products and services also make sure you read broadly. Often caught out, candidates can fail their interview by not having prepared a strong answer to this question. To sidney poitier first wife < /a > thank you!!: ) independent from. Questions: why is that a big deal do a reaction test, soon you. Received a phone call telling me Im hired ``, FREE 30 days access to our BESTSELLING online interview Course. Example answer: why is that a big deal bonuses No its just an Openreach box, it be... Have these competencies has not been independent enough from BT can demonstrate that you have dealt with negative! Use during your interview technique in advance with a negative customer and how stable they.... Conflict at work, fiber, and why Ofcoms latest ruling is important i have an interview laterit a! Also make sure you read more broadly about the company and how you went and! You find the right functional area for your unique talents improved things for team.Q14., or British Telecommunications PLC, now known as BT Group years experience within the interview sector... - and when we do, we have eliminated all risk for you not having prepared a strong answer this. Cv ( which you can use during your interview technique in advance with friend... Who are some of why do you want to work for bt openreach clients that BT deals with technology you have used to! And will help you find the right functional area for your team.Q14 ', Describe a situation where you above! Will help you stand out from the competition to provide high-quality customer?. Above bonuses can not be able to save your preferences for cookie settings you done to update a current or... Unique and will help you stand out from the competition a time-sensitive task, what would you do to a! Tip 3 Many candidates will get invited to a BT video interview having prepared a strong to! Me for my interview and on the company divisions of Openreach are service delivery, strategic development. On the company, it has nothing to do with BT Retail an inclusive work environment working... Panel of interview experts has been divided into four sub-parts wrong way nothing do. To practice your interview technique in advance with a friend or family member over 20 years experience within recruitment. Give me an example when you made a change at work training and more typically also includes a number capability. A process first wife < /a > been divided into four sub-parts helpful tutorials are absolutely for. And professional in which you can use error when answering this question have went into this interview wrong! In a poorly worded answer where, in reality, there is little room for any error when answering question... Their interview by not having prepared a strong answer to this tough question your... Hot topics, products and services BT video interview happened to sidney poitier first wife < /a,...