Get the inside scoop on jobs, salaries, top office locations, and CEO insights. 5 free lookups per month. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. In order to continue to be timely on my bills, I paid the $120.39 bill. UGI also owns AvantiGas, Antargaz and Flaga in Europe. But I HATE HATE HATE HATE amerigas. Sent to collections due to their non response. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. Amerigas filled our residential propane tank on 7/30/22. Ever since the company went from Northern Energy it has created havoc for Many customers. If this is how it is going to go I will be looking for a new propane supplier come summer. I wish I can change companies but I tried and it was a no goTerrible company I dont even understand how they are still in business. Ms. Alex Mejia, Customer Service Specialist. Desired outcome: Your email address will not be published. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. We are now down to 1%. I looked up the phone number for Amerigas and called. Submit a complaint and get your issue resolved. Sent to collections due to their non response. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. - Everything about this company is terrible. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . This will surely increase the credibility of your complaint. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. There are 854 companies in the Amerigas, Inc. corporate family. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. I live in Cora, Wyoming. Desired outcome: Name. And, by the way, this is an overseas answering service and they couldn't care less about customer service. Desired outcome: We have called numerous times regarding the delivery of propane. Billed me $108 for a service call that never happened. Headquarters. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. If they can't resolve a small issue such as mine, imagine if you have an account and a real problem. Sent to collections due to their non response. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. America Gas Corporate Office Address: 460 North Gulph Road King of Prussia, PA 19406 USA Amerigas HQ Corporate Phone Number: 1-610-337-7000 Fax Number: 1-610-992-3259 Customer Care Phone Number for Support: 1-800-427-5968 2023 AmeriGas Propane, Inc. All Rights Reserved. My house in Meeks Bay, Tahoe Hills subdivision, California. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. If we ask to speak with a supervisor, we are told they "didn't come to work today." A company which promises to provide a service essential to life is acting with complete and utter disregard for our health. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Worst company ever. million verified professionals across 35 million companies. Which, I'm sure was his intent. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We need gas now or by Friday because its gonna be 13-23 degrees. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. Amerigas contract changed without notification - tank rental fees. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation.. Customer Relations, Brilynn.Johnson@amerigas.com Access the headquarters listing for AmeriGas Propane LP. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. All I get is a bunch of crap and excuses! This review was chosen algorithmically as the most valued customer feedback. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. How can we help you? I always prepay my gas for the winter. By far, the worst company that I have ever dealt with. 835 Knitting Mills Way I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. Failure to close account and pick up tank. 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. I want tank removed. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. That was $1.90/gallon more than any other propane company in the area (including gas stations). If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. AmeriGas bought that company and they started trying to charge rent on the tanks. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. You can find contact details for AmeriGas Propane above. I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. R. Davis. This business is in an industry that may require professional licensing, bonding or registration. I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. I'm not sure what changes were made or what company may have bought them out, but their service is truly bad and so is their customer service department. Investor Relationsoatess@ugicorp.com Compare pay for popular roles and read about the team's work-life balance. Submit a complaint and get your issue resolved. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. It is amazing how incompetent this company is at doing nothing! When I explained my problem (no account with them) he very rudely told me they couldn't help me. This place has absolutely the WORST customer service I have ever dealt with. They rip you off for the price of their propane. Maybe one could return my call the next day, I was told. 460 North Gulph Road I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. As of February 4th, our tank has been EMPTY. International Association of Better Business Bureaus. $240.23. Will cancel service if possible Stay far away from these folks at all costs!!! I have called customer service 4 times and still I am no further along than before I started. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas Now we are in the middle of a blizzard and have no heat. Amerigas Headquarters is in King of Prussia, Pennsylvania. Initial AmeriGas Propane complaints should be directed to their team directly. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. Should be name and address and amount in the tank. Pick up tank issue check for unused propane! In order to continue to be timely on my bills, I paid the $120.39 bill. BBB Business Profiles may not be reproduced for sales or promotional purposes. This is the WORST company that has EVER existed. (610)456-6297, Arnab Mukherjee I paid Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23. We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. This will surely increase the credibility of your complaint. As a matter of policy, BBB does not endorse any product, service or business. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. I would NEVER do business with this company! We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. I just wish your company had more respect for its customers. Hi, this is the worst company I ever dealt with. No credit card required. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. We cannot wash clothes or use our stove. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. Same just happened with my property. No response. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Looking for more information? I needed a company that takes care of my family, so I went with a different company who takes care of my family. BBB File Opened: 3/6/2020. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They keep saying it will be resolved, but absolutely nothing is done. On 2-08-23 I received a delivery to fill my tank. An email response later said our check would be processed within 1 to 2 billing cycles. Is this your company? AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. 2,076 complaints closed in last 12 months. Click here to get notifications about new complaints of AmeriGas Propane. Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. Failure to refill your propane as promised! Failure to close account and pick up tank. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). 460 N Gulph Rd, King of Prussia, PA 19406-2815. This last spring I tried to call your company come and get the tank I was renting from you. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. BBB Business Profiles are subject to change at any time. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. I have called customer service at least 5 times. Is AmeriGas Partners a good dividend stock? Desired outcome: Share your photos and videos with others to prove the truth of your words. WHICH they did not because they did not touch any of the propane lines. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: Location 0 0 - Come and reinstall the tank and lines then fill it. They never showed up. And we cant use any other propane delivery service lest we break our contractual obligations! I looked up the phone number for Amerigas and called. We have kids and animals and were cold. So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. A new propane supplier come summer went from Northern Energy it has havoc! 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