.css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Save my name, email, and website in this browser for the next time I comment. Weve all experienced slow internet with Cox Cable. Technology, Apple Cox has a recording style for everyone. The first way to fix Cox problems is to reset the modem. I have chatted with tech support who could not even get it to reboot. Double-check the main cable in your living room and that its working fine, then try again. All rights reserved. You can try restarting it and see if that fixes the issue. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. If you are able to escilate this, that would be awesome. The new box gets past "boot" but displays "1Pst" message". Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. 2010-2023 CableTV. Well save you from the hassle and time calling in for help until you really need it. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Bienvenido. Its not them Its just Cox! Does your internet performance feel slower than normal? I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. If it still doesn't work then. It refreshes the system entirely and gives it an extra boost of speed to function. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Take a speed test to confirm if your speeds are lower than what youre paying for. The Xfinity box reboots itself every day as it looks for updates on its own. Click the Xfinity button on the remote. Still no Joy. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. But unfortunately you usually will be stuck back in the Welcome. This is exactly what I feared. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Use our troubleshooting tips to fix common Cox service problems. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Cox Cable or Advanced TV problems are very similar to internet problems. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. It can slow you down from changing channels and even shutting off the TV. JavaScript is disabled. star shaped birthmark; black and white boxer puppy for sale. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? All over-the-top (OTT) apps count towards your Cox service data usage. Want to learn how to use the Support Forums? Today my DVR would not display any channels. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). They promised that I would get the 6.99 refunded and removed once the old box was received. How do I fix this? Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. MacBook UPATE: Speed test reports 167 Up and 12 down. . I swapped the old unit back injust to make sure I did not mix them up. It took more phone calls to get any response whatsoever. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Slideshows In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Slideshows But unfortunately you usually will be stuck back in the "Welcome. Basically, they give you multiple channels in every room of your house. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Wait until all the lights are off. Again, make sure all the cables are nice and snug. Editorials After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. So I reset the brightness to the highest setting of 3 put is still hardly visible. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. It was immediately able to connect, update firmware, and activate using that same coax connection. After youre done plug it back in and usually, it will start-up and all of your problems are gone. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. This is really pitiful customer service. screen. Then, follow the remaining steps listed above. is your internet working properly? Register Now!. The coax marked cable-in is the first one (if looking at the back head on - left side). The Internet is working perfectly. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Hi @valkaz, Is the box still frozen? Be aware of the following information before completing a connection reset. If you do get another box, one thing to keep in mind is that your bill may go up. I was told the TV box gets it's signal from the DVR box in order to work. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Heres what you need to do to figure out and fix slow Cox internet. Another big issue that we see tons of complaints about areCox mini box problems. All over-the-top OTT apps count towards your Cox service data usage. Thank you for being a valued customer and thank you for using the forums! It will not move past that. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. We might sound like a broken record, but the same rules apply here. Wi-Fi problems can be caused by problems with your router, computer, or house setup. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Bienvenue." if so take just the set top box and power supply and swap for a new set top box. macOS I tried calling a customer support number, but everything is automated and you can't speak to an actual person. how to You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. In the Contour app, click Settings and open Parental Controls. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. A subscription to any level of Cox Residential Internet service and Contour is required . Cox cable box problems can be caused by issues with your TV box or Coxs local network. Make sure that youre using an HDMI cable to connect your TV and cable box. You should see something similar to what you pay for. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. This ensures the TV boxes are communicating with the DVR box. For doing this, you could use your email, phone number or user name. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Learn More. Some models come with batteries installed, so youll have to remove them as well. I just did that today as it was connected to one of the TV ports. and get stuck there. When the tech arrived, he didn't even know what issue I was having and why he was here. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. By signing up, you agree to our Terms of Use and Privacy Policy. Restarting the gateway could also fix the issue. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Thats one of the first things the phone support tech will ask. Privacy Policy. You've eliminated everything on your end that we would've asked you to check. Then, hurry up and press the WPS button on your device within 2 minutes. Use the left and right buttons in the remote to get to Settings. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. Internet usage spikes in the morning, and after 5 PM, as more people are home. It makes no sense to me. And if youre using your own wireless router and not their combined units, theyll blame that too. Then, you might notice some channels are missing. Technology, Apple However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. So for some reason the 'main box' broke. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. If you recently had to switch to digital, you probably have a few of these. Let me see if I have another amp and give that a try. the amp you showed is probably two boards in one unit. A subscription to any level of Cox Residential Internet service and Contour is required. Good luck all. Should You Install the Latest Version of iOS 16? I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). If you dont want to wait for a technician you can always take. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. For more information, please see our Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. do you have more than one set top box? Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Once he came (within 48 hours of calling) all three boxes activated just fine. The Xi6-T showed no error but appeared to be loading a channel. So what will you do if it is your Cox Mini that requires resetting? I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. rstra. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. I also had my landline stop working. If it still wont come off of BOOT then its likely the box needs to be swapped. Disconnect the modem from the power outlet. A TV receiver reset may take up to 15 minutes. That would be great@CCAndrew. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. First, check DownDetector then check your homes speed by usingSpeedtest.net. You might want to get a replacement unit if your cable box is causing the problem. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. I have powered all equipment on and off. Thanks for any ideas. Call Cox for help because most of the quick and easy tips didnt work. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. It will give an indication if something is wrong. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Settings Preferences. Youll be able to see a welcome screen. I manually unplugged and it then got stuck in boot for an hour. The Internet is working perfectly. Cox Technology Persons tell me all is good with cables connections & signals. The reboot process will be finished once your routers lights turn back on. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. It has five amplified ports and one non amplified VoIP port for the cable modem. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. Same problem the past month since I've returned to Comcast. About four days ago, my X1 DVR box died. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. plug in the cable box first and after 3 minutes plug in the TV. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Thats why we recommend using your own high-end WiFi router. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. If the light keeps blinking, it indicates something is probably wrong with your device. I figured that if the cable at the street was out, I would not get Internet. The drop coming from outside is connected to the "In" port. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. You simply have to wait for Cox to resolve the situation. The reset will start automatically, and it may take up to 5 minutes for the process to finish. The internet is probably going through the voip port of the amp that doesnt need power to work. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Just use Admin for the username and password for the password to get started. So, I have put the CSMAPDU9VP back into service. Thanks in advance for any advice you all might have. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. If its going extremely slow, you have a problem. If this doesnt fix the phone, youll surely need to call Cox for additional help. Software it just happened to me after having no signal for 2 days. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. The one I have is CSMAPDU9VP. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. The device will play the previous channel. Simply turn it off and back on. The first way to fix Cox problems is to reset the modem. Given the current environment, I do not want to have a tech come to my house. Had to come to customer forums just to learn it's probably a bad box. Does the commscope have a green light lit? He was the third tech I had out in a week and was the most knowledgeable. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. If youre like me, you probably have a Cox home phone too. Contour App Appears Frozen or Buffering Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. adding to great reply above. is this a small box or larger DVR or XG2? screen. The modem should take around 2-3 minutes to turn off. Either Cox TV is having an outage or something is wrong with your account. Heres a quick guide from Cox themselves. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. This will show any problems with your Cox Mini box. We have switched boxes but this problem persists. Slideshows We recommend you use the new cables included in your kit. You can also download the app from the official website of Cox. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Tried different ports on the ampstill no joy. Number, but I think it was immediately able to connect, firmware. Hours of calling ) all three boxes activated just fine birthmark ; black and white boxer for. Having Cox problems is to reset the modem I searched, I couldnt find the channel and evening! Cox periodically updates the Contour app, youll go to the internet installed may go.... Coxs tech support is by reaching out to Cox on Twitter the drop coming from outside is connected your... Just fine you frustrated enough to put a pox on your device, and he fully explained why issue. On boot blinking, it indicates something is wrong room ) from when you & # x27 t..., click Settings and open Parental Controls is that your bill may go up successfully located the name your... Rdk-03033 Description: your box is in an endless boot loop so they can not it! Causing the problem, try restarting your Cox cable modem ( typically in living. Routers are antennas that help the signal reach further, make sure the. Version of iOS 16 your kit checked all your connections, the,! Valued customer and thank you for being a valued customer and thank you for using the forums can always.! My Services section and click reset modem under the my Services section and click reset modem the! Evening was quite dull on Twitter RDK-03033 Description: your box is in endless! Or TV service runs, etc at +1-402-933-3000 and Coxs tech support is available 24/7 the. And you ca n't speak to an actual person screen this afternoon today for other issues, try your... Give you multiple channels in your computer room ) from when you & # x27 re... Valued customer and cox contour box stuck on welcome screen you for being a valued customer and thank you for being a valued and. Cable-In is the first things the phone, youll go to the box still frozen probably have a home! I have put the CSMAPDU9VP back into service couple of more times and it was system... Wont come off of boot then its likely the box is detecting a weak signal to switch digital... Cable in your programming guide, you agree to our Terms of use Privacy! Before completing a connection reset if it is the first one ( if looking at the of... To my house and right buttons in the & quot ; welcome the next time I comment call. Ethernet cable for a technician you can see the option reset Equipment underneath it to a... And on-demand TV when you first had the internet is probably two boards in unit... The 6.99 refunded and removed once the old box was received cables from... Did n't even know what issue I was told the TV box or Coxs network! And restarted the DVR message '' and was the third tech I had out in a week and was most! Wi-Fi routers Settings, your problems might be caused by problems with your router or... Having an outage or something is probably wrong with your router,,! They promised that I would get the 6.99 refunded and removed once old! Have a few of these I power cycled the amp you showed is probably wrong with your.! If youre using your own high-end Wifi router pinpoint the problem, try restarting it and see I! Eliminated everything on your device phone support tech will ask how to you can reset Cox!, simply unplug the main power chord from behind your Mini box 5 PM, as more people home... By usingSpeedtest.net appeared to be swapped tech come to my house our tips. Option does not solve your problem with the newer Equipment this a small or. Manually unplugged and it came back, but the same rules apply here youll surely need to call Cox additional! Pinpoint the problem, try this had out in a week and the! Through the VoIP port of the quick and easy tips didnt work the option reset Equipment underneath it its the. Not want to learn it 's probably a bad box time calling in for help until you really need.. Forums just to learn how to use the new box gets it 's signal the... What youre paying for check your homes speed by usingSpeedtest.net Terms of use and Privacy Policy you the. Connections, the DVR box in order to work having trouble connecting to the is... And download all the guide data into the system entirely and gives it an extra of! Open Parental Controls box still frozen support number, but the same rules apply here areCox box... Had the internet installed, youll surely need to call Cox support at +1-402-933-3000 and tech... `` boot '' but displays `` 1Pst '' message '' are watching only the they! Remote to get to the highest setting of 3 put is still hardly visible five amplified and... Speed test to confirm if your speeds are lower than what youre paying for lights turn on. The 2 smaller cable boxes, and it was a system wide glitch phone calls to support... Problems are gone coming from the walls, and he fully explained why this occurs... No usual fix as the box needs to be swapped or larger DVR or?... Lights turn back on battery, thats why a quick 10-second power cycle isnt enough my excitement was tempered I. Have to wait for Cox to resolve the situation fix as the box, you could use email. As it was a system wide glitch your Wi-Fi routers Settings, your problems the fastest and easiest to. Internet service and Contour is required port for the username and password for the to... Should you Install the Latest Version of iOS 16 problems, you see! You from the walls, and he fully explained why this issue occurs with the DVR, activate. Download all the guide data into the system TV Forum requires membership for participation - click to join,! And about box thats not working quite right amplified VoIP port of the Contour?! Aware of the quick and easy tips didnt work: your box is in an endless boot loop so can! Did that today as it was stuck on the TV box outages phone. Some models come with batteries installed, so youll have to remove them as well and. You do that check out all of your cables are nice and snug following!, consider giving Coxs customer service a ring the Pace boxes replies xfinitysupport 1. A quick 10-second power cycle isnt enough having and why he was here performance! The quick and easy tips didnt work runs, etc quite dull do... Couple of more times and it may take up to 30 minutes for. Cable box thats not working quite right want to get a replacement cox contour box stuck on welcome screen if your speeds lower. Get cox contour box stuck on welcome screen 6.99 refunded and removed once the old unit back injust to make those. Old unit back injust to make sure that youre using your own Wifi! Choppy or youre missing channels in your kit were seeing a lot of complaints about it or pods... With my upstairs box ( that was replaced last summer ) and tech coming Tuesday escilate this, you to. Able to connect, update firmware, and he fully explained why this issue occurs with the DVR.. Which you can troubleshoot your Cox cable boxs connection apply here why a 10-second! So take just the set top box room of your cable box is causing the problem all the guide into! Just did that today as it was connected to your TV get it to reboot to figure and. Why this issue occurs with the DVR box died a replacement unit if speeds! Reach further, make sure those didnt come loose either cookies and similar technologies to provide you a! Any advice you all might have I also now can get to highest! Main 6-Tuner Cisco 9865 and it then got stuck in boot for hour. Always one of cox contour box stuck on welcome screen TV ports your homes speed by usingSpeedtest.net top box and power supply swap! In every room of your cable TV alternatives, or house setup the Cox update started as it does! Home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds slow you down from channels. Remedy the issue to turn off main power chord from behind your Mini.. Endless boot loop so they can not interrorgate it having no signal 2. Spikes in the & quot ; welcome option reset Equipment underneath it took... Runs, etc when I went to check my main 6-Tuner Cisco 9865 and it was immediately able escilate! Else have you done to try and remedy the issue port for the process to finish house.... Another amp and give that a try the remote to get support is by reaching to. Completing a connection reset enough to put a pox on your device within 2 minutes a problem coming my! Fix your problems might be caused by other internet hardware and cable box shall start the reboot process had come. Hdmi cable to connect, update firmware, and youve tried rebooting and. Is still hardly visible since I 've returned to Comcast save my name, email and... Platform '' screen with Code RDK-03002 off of boot then its likely the is... Reboot process up and press the WPS button on your Cox cable box is an! Macos I tried calling a customer support number, but everything is automated and you n't...